Samsung customer service: SSD must be physically destroyed to ensure that data is not leaked

Samsung customer service: SSD must be physically destroyed to ensure that data is not leaked.

Samsung customer service: SSD must be physically destroyed to ensure that data is not leaked.

How do you deal with the data on the hard drive that is going to be scrapped or returned for repair?

A German consumer recently applied for repair of a Samsung 980 PRO 2TB solid-state drive.

The remote diagnosis software showed that the flash memory of the solid-state drive was severely worn, and there were many errors. He was told that he could enjoy the replacement service.

When raising concerns about protecting sensitive data, Samsung customer service said that if users are uneasy, they can destroy the hard drive by themselves, including drilling or hammering.

However, Samsung reminds the need to save photo or video evidence to avoid disputes after delivery to the factory.

Samsung’s generous approach has been praised by many consumers, who believe that the company values consumers’ privacy more than products.

At the same time, this incident also reminds consumers that relying on low-level software or repeated access methods does not seem to ensure that data cannot be restored, and the best way is to physically destroy it.